Back to home
Support
After-sales Service
Warranty, service, and support for the Parsiss navigation system
Warranty and after-sales service
- One-year warranty covering repair of failures and replacement of parts, provided warranty terms have not been violated.
- Parsiss provides a ten-year after-sales service commitment to the buyer.
- Six months after on-site installation and commissioning, an engineer is dispatched free of charge—by arrangement with the buyer—to inspect and verify system performance.
- Periodic inspections after the warranty period are carried out under the support contract between Parsiss and the buyer.
- Information about system updates and new modules is announced on the company website at www.parsiss.com.
- New software modules are not included in after-sales service and are charged to the buyer.
- Antivirus update paths are available on www.parsiss.com. Buyers are advised to download the file and update the antivirus once a month.
Device failure
- By phone with Parsiss after-sales service at +98 21 40660365
- By email to Parsiss after-sales service at contact@parsiss.com
Services
- Parsiss technical specialists attend the operating room to set up and support the navigation system with minimal interference so the surgeon and team can operate with the highest precision and quality.
- System features can be adapted to the preferences of the surgeon using the Parsiss navigation system.
- Regular periodic inspections of the system and software updates.
- Regular periodic review and calibration of instruments.
- Full training for OR staff and surgeons on using the navigation system.
- Fast responses to questions and prompt resolution of issues by Parsiss.
Reporting a failure
Dear customers, to report a failure or performance issue with Parsiss products, or to share improvement suggestions, please contact Parsiss as soon as possible. The company phone number is listed in the Contact section. Thank you for your attention.